Refund policy
RETURN & REDUND POLICY
Thank you for shopping with us.
Because our products are made to order through print-on-demand, each item is produced specifically when you place your order. This means we generally do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong product.
Please carefully review your order details, including the product, size, colour, design, and shipping information, before completing your purchase.
No Returns for Change of Mind
We do not accept returns or provide refunds for:
* Change of mind
* Incorrect size selected by the customer
* Incorrect colour or design selected by the customer
* Ordering the wrong product
* No longer wanting the item
* Items that do not fit as expected
* Failure to review the product description or size guide before ordering
Because our products are made specifically for each order, returned items generally cannot be resold.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives:
* Damaged
* Defective
* Misprinted
* Incorrectly produced
* Significantly different from the product you ordered
please contact us at thenarrowwayshop607@gmail.com as soon as possible.
Please include your order number and clear photographs of the item, including the packaging where appropriate, so that we can investigate the issue with our print-on-demand production partner.
If we determine that the item is defective, damaged, or incorrectly supplied, we may provide a replacement, refund, or other appropriate resolution in accordance with applicable consumer law.
Please do not send an item back before contacting us. We will provide instructions if a return is required.
Print-on-Demand Products
Our products are printed and produced only after an order has been placed. Because of this, we cannot normally accept cancellations, returns, or exchanges once an order has entered production.
Please make sure you have selected the correct:
* Product
* Size
* Colour
* Quantity
* Design
* Shipping address
before completing your purchase.
Order Cancellations
Because our products are made to order, orders may be sent to production shortly after they are placed.
If you need to cancel or make changes to your order, please contact us as soon as possible at thenarrowwayshop607@gmail.com .
We cannot guarantee that changes or cancellations will be possible once an order has entered production.
Exchanges
We do not offer exchanges for incorrect sizes, colours, designs, or change of mind.
If you would like a different product or size, you may place a new order.
However, if you receive an item that is defective, damaged, or incorrectly produced, please contact us so that we can assess the issue and provide an appropriate solution.
Refunds
Where a refund is approved, it will normally be issued to the original payment method.
Please allow up to 10 business daysfor us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
If you receive an item that is faulty, damaged, not as described, or otherwise does not meet your legal consumer rights, please contact us at thenarrowwayshop607@gmail.com and we will work with you to resolve the issue.
Contact Us
If you have any questions about this policy or an issue with your order, please contact us:
Email: thenarrowwayshop607@gmail.com