Shipping policy
# Shipping Policy
## Shipping Information
Thank you for shopping with us! Every order is made especially for you through our trusted print-on-demand production partners. Because each item is custom-made after you place your order, processing and delivery times may vary depending on the product and the production partner fulfilling your order.
## Order Processing
* All products are made to order.
* Orders are typically processed within **2–7 business days** before they are shipped.
* During holidays, sales events, or periods of high demand, processing times may be slightly longer.
## Shipping Times
Once your order has been dispatched, estimated delivery times are:
* **United Kingdom:** 2–5 business days
* **Europe:** 5–10 business days
* **United States & Canada:** 10–20business days
* **Australia & New Zealand:** 10–30 business days
* **Rest of the World:** 10–30 business days
Please note that these are estimated delivery times and are not guaranteed. Customs processing, weather conditions, carrier delays, or other unforeseen circumstances may affect delivery.
## Multiple Shipments
As we work with multiple print-on-demand partners located in different regions, items within the same order may be:
* Produced at different facilities.
* Shipped separately.
* Delivered on different dates.
If your order arrives in multiple packages, don't worry—your remaining items are still on their way.
## Shipping Costs
Shipping costs are calculated at checkout based on:
* Your delivery location.
* The products ordered.
* The production partner fulfilling your order.
## Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
## Customs & Import Fees
International customers are responsible for any customs duties, taxes, VAT, or import fees charged by their country's customs authorities. These charges are not included in the purchase price or shipping cost.
## Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If an incorrect address is provided and the order has already entered production or been shipped, we may not be able to make changes. Additional shipping charges may apply if an order needs to be reshipped.
Lost, Delayed, or Damaged Orders
If your order is:
* Lost in transit,
* Significantly delayed,
* Delivered damaged,
please contact us within **14 days** of the expected delivery date. Include your order number and, where applicable, photographs of any damaged items. We will work with the relevant production partner and shipping carrier to resolve the issue as quickly as possible.
## Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help and will respond as soon as possible.